Mid Senior AI Cinematic Video Editor
60.000.100.000 € /Jahr
Remoteok
A
Customer Service Representative | HVAC (After-Hours)
Gehalt
1.225 / year
Company OverviewWe are an established commercial HVAC and refrigeration company based in Winston-Salem,North Carolina, with over 25 years of experience. We provide statewide service includinginstallation, maintenance, and repair for heating, air conditioning, and refrigeration systems. Asa 24/7 operation, we are committed to delivering reliable and responsive service to our clients atall hours.
Position OverviewWe are seeking a reliable and professional Customer Service Representative (CSR) to handleafter-hours customer support. This role is primarily focused on managing inbound andoutbound calls and scheduling service appointments efficiently.
Key Responsibilities● Answer inbound customer calls during after-hours operations● Make outbound calls as needed (follow-ups, confirmations, etc.)● Schedule service appointments accurately using company systems● Provide clear, professional, and courteous communication with customers● Ensure all customer interactions are properly logged and documented
Systems & Tools● Scheduling software: ServiceTitan● VoIP/phone system for handling inbound and outbound calls
Required Qualifications● Strong verbal communication skills in English (clear, professional, customer-friendlytone)● Prior experience in customer service or call handling● Ability to manage multiple calls and scheduling tasks efficiently● Comfortable working remotely and independently
Preferred Qualifications● Experience in HVAC, refrigeration, or similar service-based industries● Familiarity with ServiceTitan (strongly preferred)● Bilingual (English/Spanish) is a plus, but not required
What Success Looks Like● Prompt and professional handling of customer calls● Accurate scheduling and coordination of service appointments● Positive customer interactions and satisfaction● Reliability during assigned after-hours shifts
Position OverviewWe are seeking a reliable and professional Customer Service Representative (CSR) to handleafter-hours customer support. This role is primarily focused on managing inbound andoutbound calls and scheduling service appointments efficiently.
Key Responsibilities● Answer inbound customer calls during after-hours operations● Make outbound calls as needed (follow-ups, confirmations, etc.)● Schedule service appointments accurately using company systems● Provide clear, professional, and courteous communication with customers● Ensure all customer interactions are properly logged and documented
Systems & Tools● Scheduling software: ServiceTitan● VoIP/phone system for handling inbound and outbound calls
Required Qualifications● Strong verbal communication skills in English (clear, professional, customer-friendlytone)● Prior experience in customer service or call handling● Ability to manage multiple calls and scheduling tasks efficiently● Comfortable working remotely and independently
Preferred Qualifications● Experience in HVAC, refrigeration, or similar service-based industries● Familiarity with ServiceTitan (strongly preferred)● Bilingual (English/Spanish) is a plus, but not required
What Success Looks Like● Prompt and professional handling of customer calls● Accurate scheduling and coordination of service appointments● Positive customer interactions and satisfaction● Reliability during assigned after-hours shifts
Company OverviewWe are an established commercial HVAC and refrigeration company based in Winston-Salem,North Carolina, with over 25 years of experience. We provide statewide service includinginstallation, maintenance, and repair for heating, air conditioning, and refrigeration systems. Asa 24/7 operation, we are committed to delivering reliable and responsive service to our clients atall hours.
Position OverviewWe are seeking a reliable and professional Customer Service Representative (CSR) to handleafter-hours customer support. This role is primarily focused on managing inbound andoutbound calls and scheduling service appointments efficiently.
Key Responsibilities● Answer inbound customer calls during after-hours operations● Make outbound calls as needed (follow-ups, confirmations, etc.)● Schedule service appointments accurately using company systems● Provide clear, professional, and courteous communication with customers● Ensure all customer interactions are properly logged and documented
Systems & Tools● Scheduling software: ServiceTitan● VoIP/phone system for handling inbound and outbound calls
Required Qualifications● Strong verbal communication skills in English (clear, professional, customer-friendlytone)● Prior experience in customer service or call handling● Ability to manage multiple calls and scheduling tasks efficiently● Comfortable working remotely and independently
Preferred Qualifications● Experience in HVAC, refrigeration, or similar service-based industries● Familiarity with ServiceTitan (strongly preferred)● Bilingual (English/Spanish) is a plus, but not required
What Success Looks Like● Prompt and professional handling of customer calls● Accurate scheduling and coordination of service appointments● Positive customer interactions and satisfaction● Reliability during assigned after-hours shifts
Position OverviewWe are seeking a reliable and professional Customer Service Representative (CSR) to handleafter-hours customer support. This role is primarily focused on managing inbound andoutbound calls and scheduling service appointments efficiently.
Key Responsibilities● Answer inbound customer calls during after-hours operations● Make outbound calls as needed (follow-ups, confirmations, etc.)● Schedule service appointments accurately using company systems● Provide clear, professional, and courteous communication with customers● Ensure all customer interactions are properly logged and documented
Systems & Tools● Scheduling software: ServiceTitan● VoIP/phone system for handling inbound and outbound calls
Required Qualifications● Strong verbal communication skills in English (clear, professional, customer-friendlytone)● Prior experience in customer service or call handling● Ability to manage multiple calls and scheduling tasks efficiently● Comfortable working remotely and independently
Preferred Qualifications● Experience in HVAC, refrigeration, or similar service-based industries● Familiarity with ServiceTitan (strongly preferred)● Bilingual (English/Spanish) is a plus, but not required
What Success Looks Like● Prompt and professional handling of customer calls● Accurate scheduling and coordination of service appointments● Positive customer interactions and satisfaction● Reliability during assigned after-hours shifts
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM