Online Hotel Reservations Specialist Customer Support

Location: Remote (U.S.)

Employment Type: Flexible Remote Position

Industry: Travel & Hospitality

About the Role:

We are  expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Key Responsibilities:

Process and confirm hotel bookings through preferred travel partners

Communicate with clients regarding rates, availability, and details

Provide professional customer service via phone, email, or chat

Research properties and destination amenities to match client needs

Maintain accurate records of reservations and client preferences

What You’ll Bring:

Exceptional communication and organization skills

Enthusiasm for travel, hotels, and guest satisfaction

Self-discipline and accountability in a remote environment

Basic computer proficiency and comfort learning new systems

What We Provide:

100 % remote structure with flexible scheduling

Access to professional travel training and certification paths

Mentorship and advancement opportunities within Destination Knot

Access to industry discounts after completion of onboarding

Start your remote career in travel with a team that values service, growth, and professionalism.