Territory Mgr 1

<p><span style="color: #000000;"><strong>POSITION SUMMARY:</strong></span></p> <p><span style="color: #000000;">The <strong>Territory Manager</strong> will support Natera’s Commercial Operations division and provide world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. This role requires the ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner.</span></p> <p><span style="color: #000000;">&nbsp;</span></p> <p><span style="color: #000000;"><strong>PRIMARY RESPONSIBILITIES:</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Respond promptly to internal and external customer inquiries.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues, communicate clearly and logically the root cause of issues, and provide resolution.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Familiarity with all relevant business unit tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Special projects and other duties may be assigned to meet business needs.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">This role works with PHI on a regular basis both in paper and electronic form and employees will have access to various technologies to access PHI (paper and electronic) in order to perform the job.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Must maintain a current status on Natera training requirements.<br><br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>QUALIFICATIONS:</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Skilled specialist, completes tasks in a resourceful and efficient manner.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Advanced professional growth education.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.<br><br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>KNOWLEDGE, SKILLS, AND ABILITIES</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Excellence in de-escalating customer behavior.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Excellent organizational skills and ability to balance multiple client needs and internal stakeholders.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Problem analysis and problem solving skills.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Adaptability to change and self-starter.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Knowledge of customer service principles and practices.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Experience in both phone and written customer support.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Knowledge of administrative procedures and protocols.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Knowledge of numeric, oral, and written language applications.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Excellence in attention to detail and critical thinking.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Adaptability to change and self-starter.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Ability to maintain professionalism during highly escalated situations<br><br></span></p> </li> </ul> <p><span style="color: #000000;"><strong>PREFERRED SKILLS AND EXPERIENCE:</strong></span></p> <ul> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Experience with Salesforce ServiceCloud, laboratory information management systems (LIMS), customer portals, efax, secure email, and cloud based call center functionalities.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Problem analysis and problem solving.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Data collection and maintenance.<br><br></span></p> </li> <li style="color: #000000 !important;"> <p><span style="color: #000000;">Bilingual is a plus.<br><br></span></p> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p></p> <p><strong><span style="color: #000000;">Compensation &amp; Total Rewards&nbsp;</span></strong></p> <p><span style="color: #000000;">This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of&nbsp; hire. Final compensation will vary based on experience, qualifications, and skills considerations.</span></p> <p><span style="color: #000000;">This position&nbsp;is also eligible for additional compensation and benefits through&nbsp;Natera’s robust Total Rewards program, including:</span></p> <ul> <li> <p><span style="color: #000000;">Comprehensive health benefits (medical, dental, vision)</span></p> </li> <li> <p><span style="color: #000000;">401(k) with company match</span></p> </li> <li> <p><span style="color: #000000;">Generous paid time off and company holidays</span></p> </li> <li> <p><span style="color: #000000;">Additional wellness and work-life benefits</span></p> </li> </ul> <p></p></div><div class="title">Compensation Range </div><div class="pay-range"><span>$21</span><span class="divider">&mdash;</span><span>$23 USD</span></div></div></div><div class="content-conclusion"><p><strong>OUR OPPORTUNITY</strong></p> <p>Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.</p> <p>The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.</p> <p><strong>WHAT WE OFFER</strong></p> <p>Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!</p> <p>For more information, visit <a href="http://www.natera.com/" data-cke-saved-href="http://www.natera.com/">www.natera.com</a>.</p> <p>Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.</p> <p>All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.</p> <p><em>If you are based in California, we encourage you to read this important information for California residents.&nbsp;</em></p> <p>Link: <a href="https://www.natera.com/notice-of-data-collection-california-residents" target="_blank">https://www.natera.com/notice-of-data-collection-california-residents/</a></p> <p>Please be advised that Natera will reach out to candidates with a @<a href="http://natera.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://natera.com&amp;source=gmail&amp;ust=1657718972773000&amp;usg=AOvVaw3zRwaIiu7070kJKNG4hjRm">natera.com</a>&nbsp;email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.</p> <p>For more information:<br>- <a href="https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams" target="_blank">BBB announcement on job scams</a>&nbsp;<br>- <a href="https://www.fbi.gov/investigate/cyber" target="_blank">FBI Cyber Crime resource page</a>&nbsp;</p></div>