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Technical Writer
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<h4><strong>⚡️ Why Altium?</strong></h4>
<p><span style="font-weight: 400;">Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, </span><span style="font-weight: 400;">our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Constant innovation has created a transformative technology, unique in its space</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">More than 30,000 companies and 100,000 electronics engineers worldwide use Altium</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry</span><span style="font-weight: 400;"> </span></li>
</ul></div><h4><strong>About the role: </strong></h4>
<p><span style="font-weight: 400;">We’re looking for a </span><strong>Technical Writer </strong><span style="font-weight: 400;">who will define and scale how users learn, adopt, and succeed with Duro PLM. This role is ideal for someone who puts customers first, dives deep into complex products with curiosity, and communicates technical concepts simply and clearly.</span></p>
<p><span style="font-weight: 400;">As Duro scales to hundreds of thousands of users, you’ll be foundational in shaping our documentation strategy, defining our voice, and setting best practices. You will translate complex workflows into clear, engaging, user-focused guidance that drives adoption and long-term value.</span></p>
<p><span style="font-weight: 400;">This role blends technical writing and customer support with marketing enablement & product-led growth. You may be looking to grow as a Technical Writer, or grow into Customer Success, Product Management, or Marketing!</span></p>
<h4><strong> A day in the life of our</strong><strong> Technical Writer:</strong></h4>
<p><span style="font-weight: 400;">As Duro’s Technical Writer, you will partner closely with Customer Success, Product, Engineering, Sales, and Marketing. You’ll be on the front lines with customers to ensure they have the content they need to be successful, while building the internal systems to support continued product-led growth.</span></p>
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<li><span style="font-weight: 400;">Learn the ins and outs of Duro PLM by partnering deeply with Product, Engineering, and Customer Success teams.</span></li>
<li><span style="font-weight: 400;">Interview subject matter experts to uncover happy-path workflows, edge cases, and strategic best practices.</span></li>
<li><span style="font-weight: 400;">Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases.</span></li>
<li><span style="font-weight: 400;">Turn customer questions, support tickets, and feedback into better self-service content.</span></li>
<li><span style="font-weight: 400;">Define Duro’s documentation standards, structure, voice, and best practices.</span></li>
<li><span style="font-weight: 400;">Prioritize work to deliver the highest customer impact in a rapidly evolving product environment.</span></li>
<li><span style="font-weight: 400;">Experiment with content formats (written guides, videos, graphs, interactive help), test hypotheses, and iterate using data and feedback.</span></li>
</ul>
<h4><strong>Who We’re Looking For:</strong></h4>
<ul>
<li><span style="font-weight: 400;">You have a </span><strong>customer-first mindset</strong><span style="font-weight: 400;"> and a genuine curiosity about how users learn and apply product knowledge.</span></li>
<li><span style="font-weight: 400;">You have </span><strong>strong written communication skills</strong><span style="font-weight: 400;">, and are able to simplify complex concepts into clear, usable guidance.</span></li>
<li><span style="font-weight: 400;">You’re familiar with engineering or manufacturing practices, or excited to learn quickly.</span></li>
<li><span style="font-weight: 400;">You’re comfortable with </span><strong>cross-functional investigation</strong><span style="font-weight: 400;"> - tracking down information, validating it, and making it useful.</span></li>
<li><span style="font-weight: 400;">You’re </span><strong>creative and data-driven</strong><span style="font-weight: 400;"> - you know the best solution isn’t always an article: it could be video, diagram, chatbot content, or more.</span></li>
<li><span style="font-weight: 400;">You </span><strong>effectively use AI</strong><span style="font-weight: 400;"> and modern tools in your workflows — whether that’s to streamline documentation creation, support a customer-ready chatbot, or refine processes.</span></li>
<li><span style="font-weight: 400;">You thrive in a </span><strong>fast-paced startup</strong><span style="font-weight: 400;"> environment and can balance multiple priorities.<br></span></li>
</ul>
<p><span style="font-weight: 400;">Requirements:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s Degree in engineering, communications, technical writing, or a related field; or equivalent experience. A portfolio, coursework, or other background in a specialized technical field is preferred.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2-5 years of technical writing experience, or a strong portfolio </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent written & verbal communication skills: must be able to explain complex information in a clear, concise, and accurate manner.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Critical thinking & analytical skills, with the ability to analyze complex products and processes, and understand them from the end-user perspective.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collaboration & interpersonal skills: the ability to work effectively with subject matter experts, engineers, and product users to gather information.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Adaptability, curiosity, and user-centricity: a quick learner who understands new technologies and processes, while always putting the end-user first.</span></li>
</ul>
<p><em><span style="font-weight: 400;">The salary range for this role is $60,000 to $80,000. </span></em><em><span style="font-weight: 400;">Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.</span></em></p>
<p><strong>Our Benefits</strong></p>
<ul>
<li>🏥 Medical, Dental, Vision Plans and HSA and FSA accounts</li>
<li>❤️ Basic Life and AD&D insurance; disability coverage where applicable </li>
<li>🌅 Retirement 401(k) Plan Option with Altium match</li>
<li>🧘 Employee Assistance Program</li>
<li>🏖 Paid holidays plus a “Choice Day” off per quarter </li>
<li>✈️ Paid time-off on arising schedule upon key milestones</li>
<li>🤒 Sick time for Dr. appointments or family health needs </li>
<li>👶 Family medical, maternity, paternity, and military leave</li>
<li>🏡 Flexible working arrangements available based on role and location</li>
<li>🥳 Employee referral program </li>
<li>🌍 Remote working abroad program</li>
<li>📚 Professional development support and resources</li>
<li>🥪 Free lunch, snacks, and drinks in the office</li>
<li>🚗 Free parking</li>
</ul><div class="content-conclusion"><h4><strong>🌍 Also, we would like you to know</strong></h4>
<h4><span style="font-weight: 400;">We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.</span></h4>
<p><strong>💡 Learn more about why a career at Altium is an opportunity like no other:</strong><strong> </strong><a href="https://www.youtube.com/watch?v=cAYCOLpPLPE"><span style="font-weight: 400;"><img style="max-width: 100%;" src="https://www.youtube.com/watch?v=cAYCOLpPLPE" alt=""></span></a><a href="https://www.youtube.com/watch?v=cAYCOLpPLPE" target="_blank">https://www.youtube.com/watch?v=cAYCOLpPLPE</a> </p>
<p><strong>✈️ Altium Benefits</strong><strong>: </strong><a href="https://careers.altium.com/#s-benefits"><span style="font-weight: 400;">https://careers.altium.com/#s-benefits</span></a><span style="font-weight: 400;"> </span></p>
<p><strong>👏 Are you already an Altium employee? </strong>Please apply directly through our <a href="https://www.greenhouse.com/" target="_blank">internal Greenhouse job board.</a> If you have questions, please contact HR.</p></div>