Program Associate Customer Success

On Deck

Program Associate / Remote / Customer Success Fellowship / Full-TimeTL;DR: Fast-growing early-stage startup seeking a Program Associate for our ODCS Fellowship. In doing so, we’ll empower the most ambitious people in the world to build the future. Details below – this role is fully remote. About On DeckOn Deck is where ambitious people grow, together.

On Deck Fellows are our customers, our community, and core to everything we do: their experience and success is paramount. As a Program Associate, you’ll work with the ODCS team to build and deliver the fellowship experience, ultimately resulting in each Fellow in the ODCS program deriving value from the program and community. Role Overview You’ll start your journey at the 2-week Program Training Camp to learn how On Deck programs work and how you’ll support bringing one to life. With a solid foundation in place, you’ll join your program team.

As a Program Associate, you will be critical in translating big vision into execution. You can expect to do a bit of everything: event hosting, communications, logistics, no-code infrastructure/automations, feedback collection and experiments, booking guest speakers, and building relationships with Fellows. You’ll work directly with the ODCS Program Director, Program Associates, as well as our Functional Ops and Experience teams. You’ll also build relationships with On Deck Fellows and others on the On Deck team.

This is an incredibly exciting role, with lots of opportunities to learn, get your hands dirty, and take on lots of responsibility from Day 1. On Deck is where the world’s top talent comes to connect. Whatever it is our fellows want to do next, our ever-growing community and action-oriented programming will help them get there—fast. If our fellows want to learn something new to up-level their career, launch and scale big ideas, or make lifelong friends, this is the place.

CompensationThis role comes with a competitive salary, stock options, you can take any PTO you need, anytime you need, and employee benefits including generous healthcare. LocationOur team works remotely, and we are excited about candidates globally.   Please note that our team works on GMT-7 PST-friendly hours, so your location will affect your work hours, which may be difficult from Europe or Asia. You would start as soon as possible.

Equal Opportunity EmployerOn Deck is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you were to join On Deck, we’d want you to love it.

We also know that it can be hard to tell from the outside looking in whether that would be the case for you. So, we challenged ourselves to develop an honest set of reasons someone wouldn’t want to join our company. We hope it helps you make an informed decision about whether On Deck is a place you’d love to work. In summary, On Deck may not be the place for you if:• Another company’s mission gets you way more fired up.

• You want a 9-5 job. • You do your best work in highly-structured, steady-paced, and meticulously-planned environments. • You like finding and poking holes more than you like filling them. • You see differences as divisions.

You can read the details of why On Deck may not be the company for you on our Non-Values page.

Source: Remote OK