Customer Success Manager


Over 90,000 businesses and millions of people use 1Password to protect their most important information. We’re a kind, curious, and customer-focused team on a mission to build the world’s most-loved password manager and give people more control over their data. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers.  The Customer Success Manager understands Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account management.

This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Customer Success Manager the individual influences not both their own customers and processes, and processes across the Customer Success team.  This is a Remote opportunity within Canada or the United Kingdom. Team Lead quote: “In Customer Success, you directly help teams and businesses improve their security by getting more out of 1Password.

  We are building out an amazing team and having a ton of fun doing it. Join us now and help us learn and grow as we go. ” – Lynette Kontny, Senior Manager of Customer SuccessWhat we offer:Along with joining a connected, inclusive and passionate community you will be eligible for the following: – Remote-first environment with flexible working hours to accommodate work-life balance- Competitive salary, a comprehensive benefits package, and RRSP or 401K match program- Employee Stock Options Program- Flexible vacation and time off including additional personal and sick days- Wellness programs, Employee Assistance Program and an annual wellness allowance – Paid parental leave programs- Professional development and peer recognition opportunities- Company swag and a free family 1Password subscription (and a discount for friends. )1Password is proud to be an equal opportunity employer and when we say bring your whole self to work, we mean it.

You’ll join a diverse and inclusive community, built on trust, support and respect. Be yourself, find your people and share the things you love. As we continue to build our team, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken and veteran’s status. Accommodation is available upon request at any point during the recruitment process, should you require any please do let us know.

Source: Remote OK