Crisis Shift Supervisor

The Trevor Project

Role: Crisis Shift SupervisorReports to: Crisis Services ManagerLocation: RemoteHours: Full-timeAbout TrevorThe Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the roleWorking alongside a remote team of digital Supervisors, the Crisis Shift Supervisor is primarily responsible for supervision of LifeLine, TrevorText, and TrevorChat, our life-saving crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users. Please note: Because the Crisis Shift Supervisor role is mission-critical to our organization and because we employ a large number of these positions, we interview for this role even when we don’t have a currently open position. Candidates who complete the interview process will be added to our Eligibility List and we will reach out to you when a position becomes available.

Our Recruiters will share more details about the process during the initial phone screen and will keep in close touch throughout the interview process. Your applicationWe’re excited to hear from you. To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered.

Use this as an opportunity to convey why you want to be the next Crisis Shift Supervisor at The Trevor Project.